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Frequently asked questions about Fotolia

Customers


How do I download images?


It is easy to download images on Fotolia:

  • Step 1: Create a FREE membership
  • Step 2: Purchase credits or buy a subscription plan.
    To buy credits click on the "my credits" section of the website and follow the instructions to purchase credits via credit card, Paypal, wire transfer or check. Credits are valid for 1 year from the date of purchase.
    To buy a Subscription plan, click the subscription tab in your account and select the appropriate subscription. Subscriptions can be purchased via credit card, Paypal or wire transfer.
  • Step 3: Type a search term in the search box at the top of the page; click "go"
  • Step 4: Click on the image you wish to download. You will be taken to the image details page.
  • Step 5: On the image details page, click the download button for the license you wish to buy. You will be taken to the shopping cart page.
  • Step 6: Click the check box at the bottom of the shopping cart page to acknowledge the terms of the license, and click "accept"
  • Step 7: Click on any of the download options presented. "Direct Download" is the most convenient, and immediately downloads the image to your hard drive.
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How do I purchase credits?


You can purchase credits by creating an account, logging in, and clicking here. The minimum number of credits per transaction is 10 credits ($14.00 USD). When purchasing in quantity, members can buy credits for as low as $0.74 each.

Receipts for purchases, transactions and downloads are recorded in your account details. Simply log into your account and click on the “My credits" page for more details.

Companies and individuals that do not have credit cards may purchase credits using other methods such as Paypal, Click and Buy, wire transfer and check.

To pay by wire transfer or check you will need to order a minimum of 224 credits. For more information, please click here

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How do I search for images?


There are three ways to search for images on Fotolia:

- enter keywords in the search box at the top of each page and click "go".

- browse our categories and refine your request with keywords and filters

- discover our seasonal and featured galleries

You can narrow your search results by clicking on the options on the left hand navigation of the search results page.

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What type of license should I buy?


The type of license you need depends on how you will use our images.

If the image is used in a brochure, magazine ad, website, or document - buy a Standard Royalty Free License. Depending on the size of the image required, you may use either the XS, S, M, L, XL, or XXL license.

If the image is to be integrated into a derivative item or items for resale such as postcards, posters, or website templates - buy an Extended RF License.

more about licenses and usage

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How can Fotolia sell images so inexpensively?


Fotolia offers ultra-affordable and legal royalty free images (starting at $ 1.4).

Thanks to high sales volumes and fair photographer commissions, Fotolia is able to strike a perfect balance of low-priced images and fair royalties for photographers.

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Am I required to add copyright information when I use a photo from Fotolia?


It is not a requirement to add the copyright information to your website or document, however, it is always appreciated. Copyright information is required in editorial usage, such as newspaper or magazine stories.

The format for displaying copyright information: © photographer name / Fotolia

This information may be placed on/beside the photo or on a reference page.

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Can I download a comp image?


Yes, Fotolia offers free low resolution comp images, to be used for mock up purposes only. To download a comp image, click the “Download a Comp" link on the photo details page. Comp images may not be used in your final project.

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May I resell an image I purchased on Fotolia?


No, none of our licenses allow you to resell or transfer the rights of the license of the photo. If you transfer files to your clients for review and archiving, the right to re-use images does not transfer to your client. Your clients are required purchase the appropriate licenses if they wish to use the images.

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What do I do if I am unhappy with the quality of an image I purchased?


Fotolia offers a 100% satisfaction guarantee - please contact customer support with the image ID and any concerns you might have with the image.

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How do I turn on the content filter?


To avoid seeing adult related material, use the content filter, accessible on the left hand side of the search results page. To activate the content filter simply check the box and search for more photos.

Please note that while Fotolia makes every reasonable effort to filter adult content, we occasionally miss an image or two. If you see such an image, please notify us with the URL of the image.

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What is the Lightbox?


The Lightbox is a place that allows you to save and retrieve your image selections for future viewing. It is also a location where you can create galleries and share your selections with your clients for approval.

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What is a Subscription Plan?


Fotolia has two types of Subscription plans. Daily subscription plans allow members to download 25 to 250 images per day. Monthly subscription plans allow members to download 25 to 5000 images per month. The subscription plan does not require the purchase of credits. Fotolia offers a 1 month, 3 month, 6 month, and 1 year subscription. The longer the period of time selected, the lower the per image price. Please note - subscriptions will auto-renew unless a member notifies Fotolia at least 8 days prior to expiry for Monthly Subscriptions, and15 days prior to expiry for Daily Subscriptions.

Fotolia offers millions of images online and over 90% of these images are available to download with a subscription plan. Some exclusive images, as well as images from the Infinite Collection are not available for download with a subscription plan.

Images downloaded with a subscription plan come with a standard royalty free license. Please note: subscription plans do not allow you to download images with an extended rf license. You will need to purchase credits to purchase an extended rf license.

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How do I cancel my subscription?


If you do not wish to renew your Fotolia subscription, log in, click on the subscription plans link and change the status to "do not renew at expiration". Please make this change at least 15 days prior to expiration, otherwise, you will be charged for an additional subscription.

You may still use previously downloaded images after cancel your subscription.

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Can my co-workers and friends use my subscription account?


A member may purchase a 1 user, 3 user, or unlimited user subscription, however, only the account that purchased the subscription may share the subscription with sub-accounts. Sharing access to your account with others is prohibited.

To create a sub-account to transfer credits to: go to the “My Credits > Transfer Credits" section; click Create a sub-account, and complete the form.

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